Privacy Policy

1. Introduction

Barakah Catering Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our services, or interact with us as a pilgrim, travel operator, hotel partner, or supplier.

2. Who we are

Barakah Catering Services is a specialized hospitality company providing large-scale catering solutions for Hajj & Umrah pilgrims. If you have questions about this policy or our data practices, contact us at:

• Email: info@barakahcatering.com (replace with your official email)
• Phone: +966-XXX-XXXXXX (replace with your official number)
• Address: Your registered address in Saudi Arabia (replace with your address)

3. Data we collect

We may collect and process the following categories of personal data:

• Contact information: name, email, phone, postal address, organisation name.
• Booking & service data: group size, dietary preferences, menu selections, delivery locations and schedules.
• Billing & payment data: invoices, transaction references (we do not store full card numbers on our systems).
• Technical data: IP address, browser type, device identifiers, cookies and usage data collected from the website.
• Communications: correspondence between you and our team (email, phone records, chat transcripts) for service delivery and support.

4. How we use your data

We use personal data to:

• Provide, manage and deliver catering services and logistics for pilgrim groups.
• Prepare quotes, contracts, invoices and fulfil payment obligations.
• Respond to enquiries, manage bookings and provide customer support.
• Comply with legal and regulatory obligations (including food safety, licensing and audits).
• Improve our products and services, and analyse usage of our website (analytics).
• Send operational messages and service-related notices (not marketing unless you opt in).

5. Legal basis for processing

Where applicable (for EU/UK users), we rely on one or more of the following bases to process personal data:

• Contract performance — to fulfil contractual obligations with travel operators, hotels and clients.
• Legal compliance — to meet regulatory or statutory requirements.
• Legitimate interests — for fraud prevention, improving services and business operations (balanced against your rights and interests).
• Consent — where you have given clear consent for marketing communications or other optional processing.

6. Sharing and disclosure

We may share personal data with:

• Service providers and partners (logistics, payment processors, suppliers) strictly to the extent required to perform services.
• Travel operators, hotels and group organisers to coordinate meal delivery and service requirements.
• Regulatory authorities or auditors when required by law (food safety inspections, licensing bodies).
• Third parties in connection with corporate transactions (sale, merger) — only with appropriate safeguards.

We never sell your personal data to third-party marketing brokers.

7. Cookies and tracking

We use cookies and similar tracking technologies to provide and improve our website. Cookies help with:

• Essential site functionality.
• Performance and analytics to understand how visitors use the site.
• Optional features (only where you enable them).

You can manage cookie preferences via your browser settings; disabling certain cookies may affect site functionality.

8. Data security & retention

We implement industry-standard technical and organisational measures to protect personal data against accidental loss, unauthorised access or disclosure. Examples include access controls, encryption (where applicable), and staff training.

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, satisfy legal obligations, or as otherwise permitted by law.

9. International transfers

Because we operate internationally, personal data may be transferred and stored in countries outside your home jurisdiction. When transfers occur, we use appropriate safeguards (such as contractual clauses) to ensure an adequate level of protection.

10. Your rights

Depending on your location and applicable laws, you may have rights including:

• Access to the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Request data portability where applicable.
• Withdraw consent at any time for processing based on consent.

To exercise your rights, please contact us at privacy@barakahcatering.com (replace with your privacy contact).

11. Children

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us to request removal.

12. Changes to this policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date. For material changes, we will notify customers by email or a prominent notice on our website.

13. Contact us

If you have questions, complaints, or requests about this policy or our data practices, contact:

• Email: privacy@barakahcatering.com (replace with your privacy email)
• General: info@barakahcatering.com
• Phone: +966-XXX-XXXXXX (replace with your number)